COVID-19 Process Improvement Priorities

By | Management | 2 Comments
The pandemic has given many businesses a chance to focus on process improvements. Here's why. Most countries have imposed some form of social lockdown as a pandemic mitigation strategy. This had immediate repercussions for businesses and for the economy as a whole. But this is going to be a massive...
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Leadership In Times of Crisis

By | Leadership | No Comments
The issue of leadership in times of crisis has been brought into sharp focus as we come to grips with the coronavirus pandemic’s impact on our businesses and our lives. Leadership is different to management.  Management is about getting a job done effectively and efficiently. It's about doing things right....
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Preparing your agency for recession

By | Leadership | 3 Comments
Preparing your agency for recession should be high on your list of priorities. The media is abuzz with recession talk at the moment and global economic challenges are plain for all to see. The end of the mining investment boom, uninspiring government economic policy, sluggish domestic economic performance and global...
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Agency Metrics: Financial

By | Management | No Comments
Financial metrics are the final measure of all the work that gets done in an agency. With everything that goes on in an agency, the financial landscape can be unclear and even confusing. So its important to get clarity on what’s important and what's not important, in terms of the...
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Agency Metrics: Business

By | Management | No Comments
Agency Business Metrics give you a reading of your firm’s inherent capability to deliver your business goals. It’s easy to get bogged down with all the minutiae involved in running an agency, and it's easy to lose sight of some of the very basic issues that could have a profound...
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No 1 Agency client measurement: ROI

Agency Metrics: Clients

By | Management | No Comments
Agency client metrics help you to manage how your agency delivers what your clients expect and will play a large part in determining your ability to grow and your eventual outcomes. You need to know just how you're doing and this requires a set of agency client metrics. Without this you could not only be leaving considerable...
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